Everything about your dashboard — without the headache.

Tick "🐾 This is a vaccine" on a service, and whenever that service is on a visit you Mark Paid + Complete, Pawdex writes a vaccination record onto the pet's permanent passport. Defaults: administered today, expires +1 year, no batch/brand — editable later. Name services whatever your clinic calls them (Anti-Rabies Shot, Boost-3…) — the checkbox is what matters, though vaccine-ish names also work as a fallback.

Why it matters: the owner's passport gets richer after every visit. At their next boarder or vet, that record carries a ✓ Clinic Record badge with your clinic's name on it.

When auto-record ISN'T what you want:

• Billed but not administered (pet too sick, supply out) — tap × on the vaccine line item before Mark Paid. No record written.
• Administered a different vaccine than booked — delete the seeded line item, add the correct one via + Add service and fill batch/brand there.
• Wrong expiry (e.g. 3-year rabies) — the owner can edit the record from their passport; vet-side editing is on the roadmap.

Rule of thumb: if a customer could book it, it's a Service. If you sell it from a shelf during a visit, it's Inventory.

• Services — consultations, vaccinations, dentals, surgeries. Public, billable, vaccine-flaggable, deposit-settable (Pro).
• Inventory — meds + supplies. Never on your public page (nobody books "an Amoxicillin"); appears only in the staff-side 💊 Dispense picker.
• Custom one-off items — inside + Add service there's a "+ Custom one-off item" escape hatch: label + price + qty, straight to that bill only, never saved to your catalog.

A real clinic carries 50+ meds. Keeping them in Inventory means your public menu stays clean while you still get a fast searchable picker at billing time.

Giving an owner a bottle of medication is two things: charging for it (billing) and writing how to give it (clinical). Pawdex separates them deliberately.

• Charge: 💊 + Dispense med → search, qty, Add to bill. Shows on the receipt.
• Instructions (Pro): Prescriptions section → + Add prescription — dose, frequency, duration, refills, how-to-give. Shows on the owner's discharge sheet + Prescriptions page.
• Owner buys elsewhere? Skip the charge, only write the prescription. They get instructions, no bill from you.

When you tap Mark Paid + Complete on a Pro vet account, two things happen automatically:

• The owner gets an email titled "Receipt · Your Clinic Name · Pet name" with the full line-item bill (services + dispensed meds + vaccines), payment status, and a "View full discharge summary →" button.
• You get a "🧾 Print discharge sheet" button on the completed visit card — opens in a new tab, then File → Print or save as PDF.

Both of you use the same URL (/discharge/[appointment-id]) — auth-aware, so you see the full clinical record while the owner sees the same page minus your private working observations. Bill, prescriptions, vaccines, follow-up dates are all shared.

Why it matters for retention: most clinics skip the written discharge or scribble it on paper that gets lost. This one lives forever in the owner's email + dashboard — when the pet is sick again three months later, they can pull up exactly what you did.

Scan a Pawdex QR tag on a pet you've never seen — treated at a different Pawdex vet last month — and you don't see a stranger. A logged-in vet viewing mypawdex.com/p/[pet-code] gets a collapsible "For Attending Vets" section containing:

• Care alerts — allergies + dietary notes
• Emergency contact — secondary phone if the owner is unreachable
• Currently on — active prescriptions from any Pawdex vet, with dose, frequency, duration and the originating clinic
• Recent visits — last 10, with date, clinic, diagnosis, treatment plan and follow-up notes

What you don't see: the other clinic's working exam-findings notes. Those stay private to whoever wrote them. You get the patient-facing summary — which is what you need to make a sound call today.

Other business types see less. Boarders, daycare and groomers viewing the same QR see allergies, diet, active Rx, and recent visit dates + clinic names — but NOT diagnoses or treatment plans. Anonymous scans see nothing private — a lost-pet finder gets only the public passport: photo, name, owner contact.

Privacy and audit: every business-side scan that pulls medical history is logged. Owners can flip off medical-history sharing per pet from the Edit Pet page.

The QR scanner is the core of the walk-in flow. Honest reality on what works:

• Phone or tablet (recommended) — rear camera in iOS Safari, Android Chrome or Brave. Built for short-distance focus, scans a ~25mm collar tag reliably.
• USB webcam on a flex arm (laptop-only setups) — search Shopee for "USB webcam flex arm", ~₱400–700. Sits at counter height.
• Manual entry (always works) — the Walk-In modal takes the pet code printed on the tag (PDX-YYYY-NNNN-XXXXXX). Three seconds, same result.

Built-in laptop cameras struggle here. They're wide-angle and fixed-focus for video calls at arm's length, so close-up scans of a small tag often fail. If reception runs on a laptop only, plan on a phone alongside it, a USB webcam, or manual entry.

If a customer books online via your page (wellness check, surgery prep, specific vaccine), the flow mirrors a boarder booking with vet-shaped labels:

• Booking arrives as Pending, with their chosen service already on the bill.
• Tap Confirm booking → customer gets a confirmation email.
• On the day, tap Pet arrived — start visit → In Exam Room.
• Run the visit, add services as needed, then Mark Paid + Complete.

On Lite, everything is full-payment-at-check-out by default. On Pawdex Pro (₱1,499/month) you can set a deposit percentage per service on the Pricing tab.

• The customer sees the required deposit on the booking form and in the confirmation email.
• You toggle Deposit Received on the booking card when they pay it.
• Pawdex never holds the deposit — they pay you directly. The toggle is just your bookkeeping flag.

Most boarders require current rabies and DHPP/Bordetella to protect the other guests. Every Pending booking has a Check Pet Records button — tap it for the pet's full vaccination history with trust badges. If something is missing or expired, decline and ask the owner to come back once they've seen a vet.

Don't see records you trust? If they're self-reported (no badge), ask the owner to photo-upload their vax card from their pet's vaccinations page. Pawdex's AI extracts it into the passport with an ✓ AI Verified badge, so you have proof on file.