Real answers, no jargon.
Common questions about Pawdex. Can't find your answer? Email us — our small Filipino team replies within a day.
How do I add a pet to Pawdex?
Create your free Pawdex, then from your dashboard tap "Add a pet." Walk through the 3-step wizard — name and species, photo and details, then vaccination records. Your pet gets a unique PDX code and QR passport instantly.
What does the QR code show when someone scans it?
It opens your pet's public passport — name, photo, breed, microchip number, vaccination history with expiry dates, and your contact details (plus an emergency contact if you've added one).
Can I use one Pawdex account for multiple pets?
Your first pet's passport is free, forever. Pawdex Pro (₱299/year) unlocks unlimited pets, the full Vax Vault with photo uploads, renewal reminders, Lost Mode, and the printable Lost Pet Flyer. Pawdex Pro+ (₱599/year) adds Paw Vault OCR — snap a photo of any paper vet record and Pawdex auto-extracts the data into a searchable timeline.
Why use a digital pet passport at all?
Three reasons: (1) vets, groomers, and boarders all ask for vaccination proof — Pawdex puts every record one tap away; (2) if your pet is ever lost, the QR tag lets anyone with a phone scan and reach you instantly; (3) when you switch vets, your pet's full history travels with them so the new clinic doesn't start from scratch.
I lost my pet. How do I make a lost pet flyer?
From your pet's Hub page, tap "Lost Pet Flyer." Pawdex generates a printable poster with your pet's photo, last-seen details, your contact info, an emergency contact, and the QR code that leads to the full passport. Print it or share it on Facebook.
How does Lost Mode work?
On your pet's profile, tap "Is [Pet] lost?" and confirm. Pawdex flips your pet to Lost Mode — the passport gets a red LOST banner, your pet appears on mypawdex.com/find-lost-pets so the community can help, and every time someone scans the QR you get an email with the city it was scanned from (rate-limited to 1 per hour, up to 5 per day). When your pet is home, tap "Mark as Found" and everything reverts. Lost Mode is included in Pawdex Pro.
My vet/groomer wants to use Pawdex too. How?
Tell them to visit Pawdex and tap "I run a pet shop · vet · groomer." They'll go through business onboarding — pick a business type, claim a slug like mypawdex.com/their-shop, set their pricing, and start receiving bookings.
Are my pet's records private?
Your account credentials are private. Vet-only clinical notes are private to that clinic. But your pet's passport (the QR page) is intentionally public so anyone who finds your pet or needs to verify compliance can reach you.
How do I cancel a booking?
Go to My Pawdex → My Bookings → tap the booking → Cancel. You'll be asked for a reason, and the business gets notified by email immediately.
Is Pawdex available outside the Philippines?
Pawdex is built first for Filipino pet parents and PH-based pet businesses. The platform works anywhere, but features (compliance badges, currency, language) are tuned for the Philippines for now.
Running a pet business?
There's a separate guide for vet clinics, pet hotels, daycares, and groomers using Pawdex — step-by-step setup, the booking lifecycle, walk-in flow, vaccine auto-recording, and more.
Read the Pawdex Business Guide →Still stuck? Talk to us.
We're a small Filipino team. Real people, real replies — usually within a day.
hello@mypawdex.com